CANCELLATION, REFUND, REFERRAL POLICY, SESSION EXPIRATION
CANCELLATION AND RESCHEDULING POLICY
Please, re-schedule or cancel your session in the Scheduling Acuity system OR warn the Mywowfit account / your trainer 12 hours in advance till your workout starts. Otherwise, you will be charged for this workout (our trainer will receive his/her fees for this session).
If you need to cancel within less than 12 hours, the session will be counted as used.
REFUND POLICY
Our "To Go" plan is a monthly subscription that renews automatically every 30 days. Please note that this package is non-refundable.
If you wish to cancel your To Go plan, kindly notify us at least 10 days before your next renewal date.
Important note: 2-5% fees can be applied by the bank/payment systems according to their currency exchange policies and transaction fees. All transactions will proceed in US dollars.
REFERRAL POLICY
If you have friends, who want to start training with us - feel free to use our referral program and get your +2 workouts for each recommendation. Your friends will also get their +2 workouts on the balance (you will receive +2 for each friend you will recruit).
SESSION EXPIRATION
To motivate our clients to stay consistent, we have a session expiration policy. You can freeze your package for 2-8 weeks, depending on the package. We will automatically extend the validity of your package based on the following conditions:
Please, re-schedule or cancel your session in the Scheduling Acuity system OR warn the Mywowfit account / your trainer 12 hours in advance till your workout starts. Otherwise, you will be charged for this workout (our trainer will receive his/her fees for this session).
If you need to cancel within less than 12 hours, the session will be counted as used.
REFUND POLICY
With Packages refund is possible during the following periods:
- 8/12 sessions - within 3 months from the date of purchase,
- 24 sessions - within 6 months from the date of purchase,
- 50 sessions - within a year from the date of purchase
Our "To Go" plan is a monthly subscription that renews automatically every 30 days. Please note that this package is non-refundable.
If you wish to cancel your To Go plan, kindly notify us at least 10 days before your next renewal date.
The live sessions included in your To Go package must be used within the month, as they do not roll over. We encourage you to book and enjoy all your sessions before they expire!
Important note: 2-5% fees can be applied by the bank/payment systems according to their currency exchange policies and transaction fees. All transactions will proceed in US dollars.
REFERRAL POLICY
If you have friends, who want to start training with us - feel free to use our referral program and get your +2 workouts for each recommendation. Your friends will also get their +2 workouts on the balance (you will receive +2 for each friend you will recruit).
SESSION EXPIRATION
To motivate our clients to stay consistent, we have a session expiration policy. You can freeze your package for 2-8 weeks, depending on the package. We will automatically extend the validity of your package based on the following conditions:
- 8/12 sessions – use within 3 months from the date of purchase; possible to freeze for 2 weeks;
- 24 sessions – use within 6 months from the date of purchase; possible to freeze for 4 weeks;
- 50 sessions – use within a year from the date of purchase; possible to freeze for 8 weeks.