FAQ

Live:
To motivate our clients to stay consistent, we have a session expiration policy. You can freeze your package for 2-8 weeks, depending on the package. We will automatically extend the validity of your package based on the following conditions:

8/12 sessions – use within 3 months from the date of purchase; possible to freeze for 2 weeks;
24 sessions – use within 6 months from the date of purchase; possible to freeze for 4 weeks;
50 sessions – use within a year from the date of purchase; possible to freeze for 8 weeks.

Refund is possible within the first month after purchase.

To Go:
Our "To Go" plan is a monthly subscription that renews automatically every 30 days. Please note that this package is non-refundable.
If you wish to cancel your To Go plan, kindly notify us at least 10 days before your next renewal date.
The live sessions included in your To Go package must be used within the month, as they do not roll over. We encourage you to book and enjoy all your sessions before they expire!

You can pay in your local currency but only for packages of sessions.
Subscriptions can only be paid in USD.

Every payment is processed via Stripe, both through our website or as direct payments (in local currencies).

In special cases we can create a Wise payment link for bank transfers.

If you ever feel like your trainer isn’t the right fit, no worries! You can switch at any time, completely free of charge. If you’d like to change your current trainer OR mix trainers working with different fitness types, please contact your personal manager. We will help you choose the best trainer for your needs, advise on the schedule, book a trial and create a chat for you and your new PT.

Our Customer Support Team is always ready to assist with complicated issues / problems / misunderstandings / urgent cases. Please feel free to send us a message in WA or by email.
If you’d like us to contact you, please send a request for a call via WA or by email (and indicate your time preference). We don't accept incoming calls due to operational load.

It’s simple — share Mywowfit with friends and family, and you both get rewarded! When someone you refer purchases sessions, you and your friend each receive 2 free sessions added to your balance. Let your personal manager know. Plus, there’s no limit — refer as many people as you like and keep earning extra sessions. It’s our way of thanking you for spreading the word!

You can work out using either your smartphone or laptop. However, we recommend joining sessions on a laptop or tablet, especially for the first ten sessions. A larger screen helps you see your trainer better and, more importantly, allows your online fitness coach to guide you safely and effectively. This is key to building a strong foundation, preventing injuries, and establishing a better emotional connection with your trainer.

All you need is a laptop/smartphone with access to the Internet and space. You will need to stay about 7-10 feet (2-3 meters) away from your device and should have enough space to do regular fitness exercises.
Get a fitness mat and a bottle of water ready. Our sessions do not require any additional equipment. You can tell your trainers if you have any extra equipment, it is good to use as your progress physically to achieve your fitness goals.

If your doctor has approved you for exercise, working with a personal trainer can be an excellent way to support your recovery and long-term well-being. At Mywowfit, we specialize in gentle, personalized training designed to accommodate your specific needs, whether you're managing an injury, a chronic condition, or simply looking for a low-impact approach. Our certified trainers adapt each session to how you feel in the moment, ensuring a safe, effective, and sustainable fitness journey — without the risk of overexertion. The goal is to help you move with confidence, build strength gradually, and stay consistent without stress or strain.

Our trainers provide live, 1-on-1 sessions via Zoom, where they can see you clearly through your device's camera. This allows them to observe your movements in real-time and offer immediate feedback. They'll help correct your form, provide tips for better technique, and ensure you’re staying safe throughout the workout, just like they would in person.

Yes! About 12% of our clients do, including our founder. It’s great for those with experience looking to increase resistance. Just discuss your goals with your trainer to tailor workouts. You'll need wireless headphones, a smartphone with a good camera, and a tripod. Most gyms allow it, but check their policy. Feeling self-conscious at first is normal — but trust us, no one’s watching, and you’ll quickly feel at ease!

Yes! We offer sessions for two with a 30% surcharge on regular pricing. Before your trial, we’ll need details about both participants to tailor the session accordingly.
For group sessions, we’re happy to accommodate upon request — just reach out, and we’ll arrange the best option for you! We also have plans for companies.

Yes! Our trainers are qualified to work with children starting from age 7.

• Parental Permission & Assistance: Kids under 18 years old need a parent’s or legal guardian’s permission to join. We also recommend that parents assist during the first session (and possibly more if the trainer finds it necessary).
• Payment: Sessions for children under 13 must be paid for by a parent or legal guardian.

We create fun, safe, and engaging workouts to help kids stay active and build healthy habits!

If you can’t attend a planned session, you can easily cancel or reschedule through:

• The link in your session confirmation email
• The Acuity Scheduling app
• Your trainer or personal manager

You can cancel or reschedule without any penalty as long as you do it at least 12 hours in advance—this helps us respect the trainer’s time and scheduling.