FAQ

1. What is a subscription/package, how do I manage it?

Packages are the most popular option. You have no payments planned in advance. Packages are a bit more expensive then subscription:

Sessions never expire - you may book sessions now or later, go on vacation or business trips - your balance will remain unchanged.


Refund is possible on the following conditions:

  • 8/12 sessions - within 3 months from the date of purchase,
  • 24 sessions - within 6 months from the date of purchase,
  • 50 sessions - within a year from the date of purchase.

Regular clients with packages enjoy our Loyalty system (progressive discount depending on the number of sessions spent with WowFit).

2. Can I pay in my own currency?

You can pay in your local currency but only for packages of sessions.
Subscriptions can only be paid in USD.

3. Can I change/combine trainers? How do I do it?

If you’d like to change your current trainer OR mix trainers working with different fitness types, please contact our CS Team. We will help you choose the best trainer for your needs, advise on the schedule, book a FREE TRIAL and create a chat for you and your new PT.

4. Referral system and how to use it

Feel free and be motivated to recommend our services to your friends and relatives! If they join us (purchase sessions), both of you will get +3 referral sessions on your balances! The number of referral gifts is unlimited!

5. Devices for training

The best option for workouts as it has a large screen (so you can see your trainer better)

6. Space and equipment for training at home

There usually should be space of about 7 to 10 feet (2‑3 meters) away from your device.
Don’t worry if the space is slightly smaller or bigger. The goal is for the trainer to be able to see you from head to toe.

7. Training at a gym

Our PTs assist with gym workouts very well. It’s great if you have access to a gym and can use all the equipment. But for privacy issues of other gym visitors, please get the approval for a video call from your gym's administration.

8. Video call

Zoom, Skype, WA, Google Meet.

9. Where is WOWFit located?

USA: 1111B S Governors Ave #6047 Dover, DE 19904
UK: 124 City Road, London, EC1V 2NX

10. Sessions for 2+ people

We have sessions for 2 people. It’s important to get information about both of you in advance to inform the trainer before the trial session. Regular sessions have a surcharge of 30 %.

11. Sessions for kids

Our trainers are qualified to work with kids starting from the age of 7.

12. How do you match me to a trainer? Special cases.

We carefully read your answers to our Questionnaire (Consultation Form) and, based on your goals and preferences, suggest best suitable options of our trainers.

13. How do I refill my balance?

You can check your balance of sessions:
‑ in the email confirmations for booked sessions
‑ by asking our CS Team to check your balance

14. How to cancel/reschedule/stop my sessions?

Please inform your PT (a preferred option) or the CS Team about it. Any session can be rescheduled/canceled without any penalty, if you do it 6 hours in advance (we need to respect the trainer's time and work with the schedule)

15. Where to leave/check feedback about WOWFit

16. Everything about sessions

Yes, if you change your mind and decide to have, for example, 45-min sessions instead of 60-min sessions (if you initially purchased a 60-min subscription/package). Just contact our CS Team! They will calculate and change the number and duration of the sessions on your balance.
EXAMPLE: a new number of sessions will be calculated on the basis of a price per session: for example, you have 12x60-min sessions and want to replace them by 45-min sessions. Our team will take the money you spent on the 12x60-min sessions and divide the total amount by the price per session in a 12x45-min pack).